Policies and Procedures

It is my intention to provide my clients with professional and therapeutic services. The following policies and procedures serve as a guide for first-time and repeat clients.

Arrival to your massage:

Please arrive at least 10 minutes prior to the scheduled starting time. This allows time to fill out paperwork if you are a first - time client, prepare and change for the service. All massages have a specific time schedule and early arrival allows for a relaxed and unhurried experience.

Cancellation Policy:

Please provide at lease 2 hours notice if you need to reschedule or cancel a treatment. If a client fails to cancel within 2 hours, the full price of the service will be charged. This is out of respect to the therapist who has planned their schedule around their appointments. It is also out of respect for fellow client wow are looking to schedule appointments and the schedule was full.

For those providing at least 12 hours notice but less than 24 hours notice to reschedule, a cancellation fee of 50% will be charged. The remaining balance or prepayment will be available as a credit on your account use for future session.

Late Arrival Policy:

I regret that late arrivals will not receive extension of scheduled appointments. The original reservation fee will be charged.

If a client is more than 10 minutes late the appointment with no call will be cancelled and will be charged the full service amount and a 50% prepayment on the rescheduled appointment, which will be available as an account credit.

No Show Policy:

I understand that unanticipated events occur in everyone’s life. Unforeseen events such as car problems, business meetings, children’s illnesses, are just a few reasons why one might consider cancelling a massage appointment. However, I ask that you call if you cannot keep your appointment. Clients who fail to show for appointments will be invoiced for the appointment and blocked from future bookings until the invoice is paid. You may also be asked to pre-pay for future services. It is important that I am compensated for the reserved time slots. 

Contact information policy:

It is the clients responsibility to keep contact information up to date for booking confirmations, reminders and another communications.. This will ensure all clients are getting the necessary notification so that obligations on both parties are fully communicated and fulfilled.

Informed Consent:

Prior to each massage session, the treatment plan will be discussed with you. Prior to your first visit, you will receive a copy of the massage therapy policies and will be asked to sign the consent stating that you have read the information, understand it, and agree to comply with the professional massage therapy policies and procedures. Clients that have not been seen for at least a year will also be asked to fill out this form. 

Scope of Practice:

We are licensed professionals and held to the highest standards by Associated Bodywork & Massage Professionals (ABMP).

We do not diagnose or prescribe for medical conditions. I may refer you to a medical doctor for diagnosis. Our services are not intended as an alternative for proper medical attention for specific conditions. 

Respect for Client Needs and Boundaries:

The therapist are happy to adjust pressure, temperature, musical volume, or work longer on an area or move on if you request it.

The client may choose to: Leave on as much clothing as needed for comfort, refuse any massage methods or stop the massage at any time.

Respect for Therapist and Boundaries:

The therapist has the right to refuse or stop the massage at anytime if they feel uncomfortable due to the  client being inappropriate in any verbal  or non-verbal manner. This behavior from any clients will not be tolerated and will be charged a 100% of the session fee and will be asked to leave immediately and may be subject to a police report being filed and banned from future bookings.